Terms of Use

1. Delivery Fees

Servicing: Tempe, Phoenix, Mesa, Chandler, Gilbert, Scottsdale, Queen Creek, and much more! 

Subject to delivery charge based on distance and zip code outside of 85282. 

2. Damage Insurance (Optional) 

Added insurance covers any and all damage caused to inflatables other than Vandalism or Theft. The added insurance also will cover the inflatable(s) from weather damage, accidental damage as well as any rips in stitching and seams. 

  • Bounce House Slide Combo- $55
  • Bounce House- $25 
  • Popcorn Machine- $15
  • Snow Cone Machine- $10

3. Cancellations and Rescheduling Policy

Desert Party Pros is committed to providing the best experience for our customers. We understand that sometimes unforeseen circumstances arise and our customers may need to cancel or reschedule their scheduled events. To help accommodate these situations, we have established the following policies:

Cancellations:

  • If a customer cancels their scheduled event 7 days or more prior to the event date, they will receive a full refund of their rental costs. 
  • If a customer cancels their scheduled event between 3 to 6 days prior to the event date, they will receive a refund of 50% of their rental costs. 
  • If a customer cancels their scheduled event 2 days or less prior to the event date, they will receive a refund of 30% of their rental costs. 

Rescheduling:

  • If the customer needs to reschedule the event, they must notify us at least 7 days before the scheduled event.
  • If the customer notifies us of the need to reschedule within 3-6 days before the scheduled event, we will allow one rescheduling with no additional fee.
  • If the customer notifies us of the need to reschedule 2 days or less before the scheduled event, we reserve the right to deny the request for rescheduling or charge an additional fee. 

Please note that refunds will be processed within 14 business days from the date of cancellation. Refunds will be issued to the original payment method.

4. Weather Policy 

Cancellation or Rescheduling by Desert Party Pros: 

Desert Party Pros reserves the right to cancel or reschedule a party based on weather conditions, such as forecasted rain, wind gusts blowing above 20 miles per hour, or other hazardous weather. If we determine that it is necessary to cancel a party due to weather conditions, the customer will be entitled to the entire rental cost as a credit which can be used for up to 9 months from the original event date. Desert Party Pros will do their best to accommodate customers and find suitable reschedule dates if weather appears unsafe leading up to the event. 

Cancellation or Rescheduling by Customer: 

If there is no rain or hazardous weather forecasted, Desert Party Pros will allow customers to decide whether or not to cancel, reschedule, or go forward with the event. Customers should do their own research and make a decision based on their own knowledge. However, once equipment is delivered to the customer, the customer must pay 100% of the rental cost- no refunds or exceptions. If a customer decides to cancel or reschedule an event, the customer is subject to costs as stated in Cancellations and Rescheduling Policies above. 

All cancellations or rescheduling must be done in writing via email or text message. If you have any questions or concerns, please don’t hesitate to contact us.

We appreciate your understanding and cooperation with our policy!

5. Rules for Units

Failure to comply with these rules could lead to fines of up to the fair market value of the equipment. 

  1. No shoes
  2. No eyeglasses
  3. No jewelry
  4. No sharp objects
  5. No food
  6. No gum or candy
  7. No medical conditions
  8. No spray
  9. No flips
  10. No piling or wrestling
  11. Do not bounce against the side or near the doorway
  12. Keep hands off net
  13. If inflatable begins to lose air, make your way out the door
  14. Do not enter inflatable unless an attendant is present
  15. Weight capacity is 200 LBS per rider
  16. No unevenly matched riders
  17. $75 charge for after hour pickup (7PM-9PM)
  18. $50 charge for inflatables set up on dirt surface
  19. Do not move the bounce house from where it has been set up
  20. Unload riders if winds exceed 15 M.P.H and unplug bounce house
  21. Only adults (18+) will operate the snow cone and popcorn machines
  22. No “Silly String” is permitted to come in contact with the inside or outside of the Bounce House use, this causes irreparable damage to the Bounce House, and Customer acknowledges that if the Bounce House is damaged by “Silly String” or any product like “Silly String”, or damaged in any way, then a fee shall be automatically imposed by Lessor and shall be immediately due and payable by Customer.
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